Date: 7/25/19
Credits: .1 CEU
Presenter: Jill Sparacio, OTR/L, ATP/SMS, ABDA
Business Practice, Beginner Level
Learning Outcomes:
The participant will be able to list 3 reasons why a client might be difficult to deal with.
The participant will be able to list 4 generational learning styles.
The participant will be able to identify key words in phrases that can trigger “difficult” responses from others.
