Article Dealing with Difficult Clients, Author Jill Sparacio, OTR/L, ATP/SMS, ABDA

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Jill Sparacio, OTR/L, ATP/SMS, ABDA
.1 CEU
Business Practice

Go to Materials and download the article. Take the quiz.

Learning Outcomes:
The participant will be able to list 3 reasons why a client might be difficult to deal with.
The participant will be able to list 4 generational learning styles.
The participant will be able to identify 5 tactics that can be used when interacting with a difficult client.