Best Practice

In our current environment, there is growing dissatisfaction among consumers regarding repairs and maintenance.

  • OIG reports high levels of incomplete documentation.
  • Repairs are often delayed or not completed due to burdensome, unnecessary processes.
  • Reimbursement does not cover the cost of performing repairs, including acquisition, travel, labor and billing for services.

Using data on wheelchair components failure rate, NRRTS – with the help of Jack Fried, MS; Mark Schmeler, PhD, OTR/L, ATP; Richard Schein, PhD, MPH; Gede Pramana, PhD; Madelyn Betz, MS, ATP; Weesie Walker, ATP/SMS; Mark Sullivan – has developed a policy for wheelchair service which includes a guideline for Registrants to achieve consumer safeguards and high-quality service. It further supports NRRTS and its Registrants as valued members of the healthcare community.

These standards are intended to facilitate consumer well-being, continuous quality improvement, and third- party policy.

We Need Your Help

Please read our draft document and provide your input:

Click here to download the document

Click here to give us your input. When the page opens, click the yellow arrow to begin the survey.

Posted in CRT