CRT Survey: Provider Management of Technical Services

Complex Rehab Technology (CRT/Assistive Technology) providers operate in a landscape that is constantly shifting- reimbursement pressures, staffing challenges, rising service demands, and increasing expectations from wheelchair users all intersect to shape the daily realities of your organization. As the industry evolves, so does the need for a training framework that supports technicians, strengthens service delivery, and aligns with the operational challenges you navigate every day.

Your perspective is essential to building that framework. This survey invites you to share your experience, the current landscape in which you operate, and highlight the pain points that affect your ability to deliver timely, high‑quality service. Your insights will help ensure that future training standards are not only comprehensive and practical, but also responsive to the organizational pressures and constraints that shape real‑world service environments.

Thank you for taking the time to contribute and for the leadership your organization brings to the CRT community.

This survey is an iNRRTS research instrument, conducted in collaboration with ATSA. Both organizations are committed to strengthening the CRT repair workforce, and ATSA is partnering with iNRRTS to gather input from its members.

CRT Survey: Provider Management of Technical Services

Name
Your name and email address are not required. Please feel free to enter them if you would like to be kept up to date on the survey results.
Please use your work email if possible.

Organizational Profile

Returns and Repairs

Profitability and Financial Pressures

Supply Chain & Vendor Relations

Very dissatisfiedDissatisfiedNeither Satisfied nor DissatisfiedSatisfiedVery satisfied

Workforce & Training

Q24. Does your organization currently offer technician training?
Q25. Does your organization currently pay for external technician training?
Q26. What is the impact of employee turnover on client satisfaction?

Strategic Outlook