As I reflect on this past year at iNRRTS, I am continually reminded that our organization’s strength rests in the dedication of the people who support and advance its mission. Our progress is not the product of any single accomplishment; it is the collective result of decades of leadership, professional commitment and a deep belief in the essential role of Complex Rehab Technology.
iNRRTS has always been, at its core, a community-driven organization. From its earliest beginnings, the Registry was built by people who recognized that high-quality CRT provision depends on a foundation of professional standards, competency and accountability. Today, our mission remains grounded in those principles, strengthened by the remarkable individuals who have shaped our past and continue to propel our future: our board members, registrants, industry partners, educational contributors and the dedicated staff who keep the organization thriving.
This message is, above all, one of gratitude, for the commitment, collaboration and heart that define the iNRRTS community.
Honoring Our History and Simon Margolis’ Legacy
No reflection on the journey of iNRRTS would be complete without recognizing the extraordinary leadership and vision of Simon Margolis. His contributions to CRT and to iNRRTS were foundational. He believed deeply in elevating professional standards and the CRT supplier’s professional role, and he championed the idea that those who provide complex rehab equipment should be recognized for the specialized expertise and responsibility their work demands.
Margolis’ dedication shaped the Registry’s culture, one rooted in ethics, education and advocacy. His influence continues to guide our values, and his legacy lives on in every Registrant who commits to excellence, every educational initiative we undertake and in every effort to strengthen the professional identity of CRT suppliers.
We owe a profound debt of gratitude to Margolis. His leadership paved the way for the work we do today, and his vision continues to inspire the mission-driven spirit of iNRRTS.
Leadership that Stewards our Mission Forward
Our board members carry forward that same spirit of service and purpose. Their work often takes place behind the scenes, yet their influence is visible in every advancement the Registry makes. This year, as in years past, they have provided thoughtful governance, strategic direction and unwavering commitment to the values that define iNRRTS.
Board members balance their responsibilities to the Registry with demanding roles in practice. Their willingness to share their expertise and invest their time exemplifies true leadership. Their work ensures that iNRRTS remains relevant, effective and grounded in the needs of the CRT community.
Our Registrants: The Foundation of Professionalism in CRT
The registrants of iNRRTS are the heart of our organization. Each one has chosen to pursue a path of professionalism, accountability and continual learning in a field where technical knowledge and compassion must work hand in hand. Their daily work is challenging, requiring complex problem-solving, clinical collaboration and persistent advocacy for individuals with significant disabilities.
By aligning with the Registry, Registrants affirm their commitment to ethical practice, competency and ongoing education. They contribute to a culture that elevates CRT as a profession and strengthens the credibility of the supplier role within the broader health care system. Their dedication is visible in the quality of service they provide and in the positive outcomes they support for the individuals and families who rely on CRT.
Partnerships that Strengthen our Community
iNRRTS continues to be supported by corporate, association and individual “Friends of iNRRTS” as well as educational contributors whose partnerships enhance the value we deliver to Registrants. These organizations and individuals understand that professional development and ethical standards are essential to sustaining excellence in CRT.
Our “Friends of iNRRTS” provides critical support that allows us to expand educational opportunities, maintain operational stability and develop new initiatives that benefit the entire CRT community. Their investment demonstrates a shared belief in the importance of empowering suppliers through knowledge and accountability.
Our educational contributors: clinicians, suppliers, researchers and thought leaders share expertise that enriches the continuing education we offer. Their work ensures that our education programs remain current, practical and deeply relevant to the issues facing CRT professionals today.
The Staff who Bring our Mission to Life
Behind every successful program, event and initiative is a team of dedicated staff who keep iNRRTS running with professionalism and care. Their work is often invisible but always essential. They manage communications, support Registrants, coordinate educational activities, oversee operations and ensure that the mission of the Registry is reflected in every detail.
Our staff demonstrates exceptional commitment to the organization and the community we serve. Their reliability and passion provide continuity and stability, allowing us to remain focused on strengthening the CRT supplier profession. I am profoundly grateful for their daily efforts. My sincere thanks to the staff: Amy Odom, Bill Noelting, Kathy Fisher, Weesie Walker, Sandi Noelting and Lois Bodiford.
Reflecting with Gratitude, Moving Forward with Purpose
The past year has offered opportunities for growth, collaboration and renewed focus. As we look back, we do so with deep appreciation for the people who shaped our journey, from the trailblazing leadership of Margolis and the steadfast commitment and stalwart leadership of Walker to the ongoing dedication of today’s board, Registrants, partners and staff.
Looking ahead, our commitment remains clear:
- Support the professional identity of CRT suppliers,
- Elevate education and ethical practice,
- Foster collaboration within the industry, and
- Continue building a strong, connected CRT community grounded in shared values.
A Community United by Mission and Heart
I am honored to work alongside such an exceptional and committed community. The people of iNRRTS, past and present, have built something remarkable: an organization defined not only by standards and professionalism but also by purpose, integrity and genuine care for the individuals who rely on CRT.
To our board members, Registrants, Friends of iNRRTS, educational contributors and dedicated staff: Thank you. Your commitment sustains our organization and strengthens the future of our profession.
Together, we will continue to honor the legacy of those who built this organization, while advancing the mission of iNRRTS with vision, collaboration and heart.
Andrea may be reached at amadsen@nrrts.org.
Andrea Madsen, ATP is the Executive Director of iNRRTS, the International Registry of Rehabilitation Technology Suppliers. She has over 20 years’ experience providing Complex Rehabilitation Technology to adult and pediatric patients in Southern Minnesota, Western Wisconsin, Northern Iowa and Internationally through her work with Mayo Clinic. She holds a Bachelor of Science Degree in Business Management and Finance, is a credentialed Assistive Technology Professional and has been a Certified Complex Rehabilitation Technology Supplier®. She served for 10 years on the iNRRTS Board of Directors and as Committee Chair for the Midwest Association of Medical Equipment Services. She has lectured for the University of Minnesota Rochester, University of Wisconsin La Crosse, the Mayo Clinic College of Medicine and Science, and at ISS.