To be awarded .1 CEU and a certificate upon completion of this article, click here to visit the online course, enroll, download the PDF, and take the quiz.


Indications for when to use custom seating to promote function and reduce progression of asymmetry, pressure injury risk, and pain

This article examines the evolution of custom seating, the impact of technological advancements, funding considerations, research on its benefits — including potential effects on scoliosis and asymmetry progression — and clinical factors in choosing custom versus standard seating options.

Historical Perspective

The evolution of wheelchair seating systems reflects significant advancements in the rehabilitation field. Early wheelchair models prioritized mobility and transportation with little regard for posture, skin integrity or long-term comfort. These early wheelchairs were heavy and were minimally adjustable. Early seating options were typically planar, not matching the contours of the human body. In the mid-20th century, attention began to shift toward addressing pressure injuries and postural deformities resulting from prolonged sitting and uncorrected postural asymmetry. Initially, seating options were limited to basic cushions and backrests, often using foam or rubber materials with minimal contouring.

Early wheelchairs, dating back to the 16th century, focused on basic mobility and were often commissioned for individuals with specific conditions like gout or arthritis. These early designs often included features like adjustable backrests and legrests but lacked the sophisticated postural support and pressure management of later custom seating. 

The rise of customization and specialization throughout the years can be seen in this timeline as documented by Tom Borcherding and Hymie Pogir in their article “CRT Pioneers and Innovators throughout History” on LUCI.com:1

Impact of Advances in Technology

Modern custom seating is a direct result of advances in research and technology. Modern custom seating is characterized by a focus on:

Customization is now a key aspect of wheelchair design, with a wide range of options available to enhance mobility, posture and overall user experience. A wheelchair is no longer seen as just a mobility device to move from point A to point B, but also as a functional extension of the person. This progressive, more holistic mindset shift has also led to higher demand for customization of the entire system.

Over time, the field of seating and wheeled mobility has recognized that poor seating contributes to the progression of musculoskeletal asymmetries, pressure ulcers and pain. While there are certainly guiding principles that can be applied universally, the recognition that no two bodies are the same has also bolstered the expansion of the field of custom seating. This understanding led to the introduction of modular and custom seating systems designed to optimize function and prevent complications. Key milestones include the integration of pressure mapping in the 1990s and the rise of computer-aided design (CAD) for seating fabrication in the 2000s. Today, seating interventions should be guided by evidence, best clinical practices and person-centered care principles. As it is said, we can’t do better until we know better, but once we know better, we must do better.

Technological advancements have revolutionized wheelchair seating systems, particularly in the development of custom-contoured solutions. Custom seating now has the ability to incorporate some or all of the following:

These tools enhance clinician and supplier ability to provide highly individualized interventions that improve clinical outcomes.

In summary, the history of custom seating for wheelchair users reflects a journey from basic mobility devices to sophisticated systems tailored to individual needs. This evolution has been driven by a combination of technological advancements, changing social attitudes and a growing understanding of the importance of postural support and pressure management. 

Funding Considerations

Despite the clear clinical need for custom seating, funding remains a significant challenge. Coverage varies by country, insurance provider and region. In the U.S., Medicare and Medicaid cover seating when medical necessity is established by documentation from the therapist and/or doctor. Private insurers often follow similar guidelines.

Documentation must link the seating system to one or more of the following:

The Centers for Medicare and Medicaid Services requires sufficient documentation for a higher complexity of support. Per CMS Pub. 100-03 (Medicare National Coverage Determinations Manual), Chapter 1, Sections 280.1, 280.3, the user must meet criteria for position and pressure relief seat or back and have documentation as to why the prefabricated items do not meet their needs. Additionally, “there [must be] a comprehensive written evaluation by a licensed/certified medical professional, such as a physical therapist (PT) or occupational therapist (OT), which clearly explains why a prefabricated seating system is not sufficient to meet the beneficiary’s seating and positioning needs. The PT or OT may have no financial relationship with the supplier.”

This additional documentation can include detailed clinical justification, such as documentation of skin breakdown (stage, location, onset), pressure mapping data and equipment trials. Some payers limit replacement frequency, making it essential to select systems that accommodate user growth or disease progression.

Clinicians and suppliers must be well-versed in funding criteria and advocate strongly for their clients through documentation and appeal processes when necessary.

Purpose of Custom Seating

Custom seating is prescribed to achieve several clinical and functional goals:

  1. Support Optimal Function: Postural alignment enhances upper extremity function, head control and endurance.
  2. Prevent or Minimize Postural Asymmetries: For individuals with neuromuscular conditions, scoliosis, pelvic obliquity, contractures and windswept deformities can worsen over time without intervention.
  3. Reduce Pressure Injury Risk: Redistributing pressure over a broader area theoretically reduces the risk of skin breakdown. Custom contouring of seating products can provide significantly more contact and, therefore, pressure distribution than modular seating products with standard contours.
  4. Alleviate Pain: Proper support reduces muscular strain and joint compression.
  5. Improve Participation: Comfortable, stable seating facilitates engagement in activities of daily living, education and community life.

Does it do what it is supposed to do?

These are all desirable goals for the end user. However, outcomes do not always reflect the achievement of these goals, which leads one to ask if custom seating does achieve really meet the desired goals. Given that custom seating is comparatively new in the industry, we are just now able to review data from users who have been in custom seating systems for years versus those who have not. Fortunately, historical and emerging research support the effectiveness of custom seating:

While individual outcomes vary, data suggest that when seating is more similar to the user’s unique morphology and monitored over time, the risk of complications decreases significantly.

Clinical Considerations: For and Against

While research is favorable towards custom seating for sustained decreased in pain/discomfort and deformity and the promotion of function, there are many other clinical considerations to determine whether custom seating is the most appropriate solution for the user. Below are general considerations for and against custom seating.

For:

Against:

General considerations when selecting manufacturer/product:

Environmental Considerations: For and Against

While the clinical picture for the user may lean favorably toward using custom seating, there are additional environmental considerations when deciding to use custom seating. These are to include, but not limited to:

For:

Against:

Environmental assessments during the evaluation phase are essential to ensure the seating solution enhances rather than hinders participation. Careful consideration should also be given to caregivers’ perceptions of the materials used. For example, if the materials are firm for offloading, it is important to educate caregivers as to the clinical reasoning and design intent to prevent rejection of the system due to caregiver perception that the material is “too hard” and therefore not helpful or uncomfortable to the user, especially if the user is insensate or not able to verbalize their own discomfort.

Professional Considerations: For and Against

Each therapist and CRT supplier is accountable for judging their professional abilities and capacities to create, supply and maintain/support the user in a custom-molded seating system. These considerations should include:

For:

Against:

Ultimately, custom seating must be prescribed judiciously, balancing benefit with practicality, cost and client goals. Given the high complexity of considerations and their impact on the success of the custom seating system, it is strongly recommended that a supplier that is not experienced in the nuances of custom seating have support of a colleague that has experience and can guide the supplier. Manufacturer representatives can offer useful support, but the overall clinical picture must be presented and clinically justified by the supplier and prescribing therapist to ensure optimal outcomes.

Conclusion

Custom seating can play a pivotal role in preventing and managing secondary complications in wheelchair users when properly prescribed and designed. When selected and implemented appropriately, research consistently shows custom seating can slow the progression of deformities, reduce the risk of skin breakdown, alleviate pain, improve function and support meaningful participation in life roles. As technologies evolve and evidence grows, rehabilitation professionals must stay informed and advocate for seating solutions that truly support long-term function and well-being. Considerations for custom seating must go beyond medical needs and include professional, environmental, social and functional considerations to have the most successful outcomes.


References

  1. https[DB1] ://luci.com/2021/02/crt-pioneers-and-innovators-throughout-history/#:~:text=Allen%20Siekman%20(Stanford%20University;%20Beneficial,Circa%201998.
  2. Hosking J. Impact of Wheelchair Seating Systems on Scoliosis Progression for Children with Neurologic and Neuromuscular Disorders: A Retrospective Study of Custom-Contoured Wheelchair Seating and Modular Wheelchair Seating. Arch Phys Med Rehabil. 2024;105(10):1921-1929. doi:10.1016/j.apmr.2024.06.007.
  3. Hosking J. The clinical effectiveness of custom-contoured seating for wheelchair users with neuromuscular disorders: A scoping review. Assist Technol. 2025;37(1):41-53. doi:10.1080/10400435.2023.2250404.
  4. de Mare L, de Groot B, de Koning F, Geers R, Tetteroo D. The influence of a contoured seating base on pressure distribution and discomfort. Disabil Rehabil Assist Technol. 2023;18(1):1-7. doi:10.1080/17483107.2021.1892841.
  5. Tasker LH, Shapcott NG, Watkins AJ, Holland PM. The effect of seat shape on the risk of pressure ulcers using discomfort and interface pressure measurements. Prosthet Orthot Int. 2014 Feb;38(1):46-53. doi: 10.1177/0309364613486918. Epub 2013 May 17. PMID: 23685919.
  6. Lephart K, Kaplan SL. Two Seating Systems’ Effects on an Adolescent with Cerebral Palsy and Severe Scoliosis. Pediatr Phys Ther. 2015 Fall;27(3):258-66. doi: 10.1097/PEP.0000000000000163. PMID: 26102166.
  7. Sonenblum SE, Ma J, Sprigle SH, Hetzel TR, McKay Cathcart J. Measuring the impact of cushion design on buttocks tissue deformation: An MRI approach. J Tissue Viability. 2018 Aug;27(3):162-172. doi: 10.1016/j.jtv.2018.04.001. Epub 2018 May 9. PMID: 29804800.
  8. Ride Designs. Early vs. Late Intervention in Custom Seating. International Seating Symposium 2017. https://ridedesigns.com/wp-content/uploads/2024/12/ISS2017_early_vs_late_intervention_custom.pdf


Melanie may be reached at melanie.parker.pt@gmail.com.

Melanie Parker, DPT, ATP/SMS, has been a physical therapist for 21 years in various clinical settings and has performed seating and mobility evaluations for clients of all ages for most of her career. She is passionate about a client-focused model and advocating for the best outcomes for her clients. She owned and operated Confident Living, a comprehensive seating and mobility clinic in Richmond, Virginia, from 2019 to 2024. Now, she is broadening her practice through The Wheelchair Clinic, which provides seating evaluations in 11 states. Based on the struggles heard and seen from clients and families new to disability and her struggles to find the resources for her son, who has autism, she founded The Whole Family Foundation, a nonprofit to educate, empower and connect families who have a member with a disability to strengthen the family unit. Outside of work, she loves spending time with her family and dogs, traveling, cooking, napping and being active in her community.