Access to mobility equipment can be life-changing, but the process of obtaining it is often complex. From clinical documentation to insurance verification, multiple administrative steps stand between evaluation and delivery. While these safeguards are necessary, they can create delays for individuals who rely on mobility to participate fully in daily life. At Numotion, we believe innovation should reduce that complexity. By thoughtfully integrating artificial intelligence and automation into our operations, we are working to streamline processes, improve accuracy and help customers receive essential equipment more quickly.
For many of the people we serve, time matters in very real ways. Waiting for a power wheelchair, customized seating system or other mobility solution can mean postponing school, work, therapy or simply the ability to move safely at home. Reductions in processing time can have meaningful impact. That perspective guides how we approach technology. Our goal is not to adopt artificial intelligence for its own sake, but to apply it in practical ways that remove friction from the system.
One area where this has made a difference is in reviewing insurance coverage criteria. Coverage policies vary by payer and are frequently updated. Determining whether clinical documentation meets specific requirements can be detailed and time-consuming. By using AI-driven tools to analyze documentation and determine whether coverage criteria are met, we can complete internal reviews more efficiently and flag potential gaps earlier.
This early visibility allows our teams to work more proactively with clinicians and funding sources. Instead of discovering missing elements late in the process, we can address them sooner. That reduces the back-and-forth and shortens the overall timeline. Importantly, AI supports our team members rather than replacing them. Experienced funding specialists and clinicians remain central to every decision. Technology simply helps surface information more quickly so they can focus on problem-solving and service.
We are also applying automation within the funding and verification process, which is often one of the longest stages between evaluation and delivery. Verifying benefits, confirming eligibility, submitting documentation and tracking approvals traditionally require multiple manual touchpoints. By embedding automation into these workflows, we can initiate eligibility checks more quickly, identify inconsistencies in real time and route tasks efficiently to the right team members.
The result is greater consistency and, in many cases, fewer days between evaluation and equipment delivery. While each case is unique, removing days from the process can make a meaningful difference for someone waiting on equipment that supports independence and safety.
Beyond Numotion’s core Complex Rehab Technology operations, our sister company SpinLife is also using AI to improve the customer experience at the beginning of the journey. Selecting mobility equipment can feel overwhelming, particularly for individuals navigating new diagnoses or changing needs. SpinLife’s AI-powered quiz asks customers targeted questions about their lifestyle, home environment and daily routines. Based on their responses, it provides personalized product recommendations aligned with their needs.
This tool does not replace human guidance, but it helps customers start with clearer direction. It reduces uncertainty and supports more informed conversations. Like our broader use of AI, it is designed to simplify a process that can otherwise feel complicated.
As a health care provider operating in a highly regulated environment, we approach every AI initiative with care. Data privacy, compliance and security are foundational to our work. We move deliberately, ensuring that new tools strengthen our processes without compromising trust.
AI will not solve every challenge in health care. But when applied thoughtfully, it can help reduce administrative burden, improve accuracy and accelerate access. At Numotion, that is our focus. We are committed to using practical innovation to remove unnecessary delays so the people we serve can receive the mobility solutions they need when they need them.
Sam may be reached at sam.darraj@numotion.com
Sam Darraj, chief revenue cycle officer at Numotion, has more than 27 years of experience in the Complex Rehab Technology industry across a range of executive and leadership roles. He leads Numotion’s Funding and Reimbursement organization, overseeing insurance verification, medical documentation, prior authorizations, billing and collections, cash posting, payer profile management, and credentialing. Darraj began his career in 1998 with NeighborCare Home Medical in an entry‑level position and advanced to regional revenue manager within seven years, managing the full revenue cycle. He later led billing and collections for 12 locations at Chesapeake Rehab, and following its acquisition by ATG Rehab in 2011, he became director of accounts receivable. After the merger that formed Numotion, he was promoted to vice president of reimbursement, expanded his responsibilities in 2019 to include funding operations as senior vice president and ultimately advanced to his current executive role. Darraj earned a Bachelor of Science in business management from the University of Phoenix and is a proud U.S. Marine Corps veteran, honorably discharged after six years of service.