Jill Sparacio, OTR/L, ATP/SMS, ABDA
.1 CEU
Business Practice
Go to Materials and download the article. Take the quiz.
Learning Outcomes:
The participant will be able to list 3 reasons why a client might be difficult to deal with.
The participant will be able to list 4 generational learning styles.
The participant will be able to identify 5 tactics that can be used when interacting with a difficult client.